This guidance is based on the principle that, where at all possible, complaints will be dealt with informally between the school staff and the complainant.
- Matters which are the responsibility of the local authority;
- Conduct or performance of staff at the school;
- Content of a statutory statement of special educational needs;
- Pupil admissions;
- Pupil exclusions;
- The national curriculum and related issues, including religious education and sex education, where this relates to the local authority’s powers or functions;
- Child protection.
(The governing body should ensure that any third party providers offering community facilities or services through the school premises, or using school facilities, have their own complaints procedure in place.
Complaints relating to curriculum or sex education can be considered by the governing body in the first instance. However, where the complaint relates to the local authority’s powers or functions, this would only be considered by the local authority and not the governing body.